The concept of inter-agency collaboration and interoperability has emerged as the critical fundamental process for facilitating the sharing of information between systems and personnel to achieve improved coordinated emergency services. Interoperability refers to the process of managing the flow of data and information across multiple levels of government, and then coordinating a synchronized response or action making use of the full range of resources in an efficient manner. The IBM Software based solution provides the necessary interoperability and collaboration tools to enable the required coordination and synchronization of public safety services. It is a virtual command and control centre or “Fusion Centre” that turns information into knowledge that can be acted upon within the scope of public safety operations. This is a fully integrated collection of world-class technologies that supports the dynamic exchange of information and collaboration for today’s first responders and government agencies. The IBM Software based solution is a fully integrated turn key solution that provides seamless communications, powerful collaboration tools, incident response management and geo-spatial mapping on a single platform. It is based on powerful open standards technologies that facilitate the interoperability of people, processes and technology. This is a new and revolutionary approach to how government agencies can work together to offer improved public safety services for their constituents.

This solution is revolutionary because of our approach to understanding challenges in terms of interoperability within and between government agencies, and how we may use technology to achieve seamless interoperability and data exchange between government agencies.

We understand that when it comes to governments communicating to other government agencies, there are real concerns when it comes to trust and information sharing. Much of what can be shared is either sensitive or even classified. Therefore, we have provided a secure cross-agency collaboration and data exchange solution that allows government agencies the ability to share what they want to share, with absolute confidence. This allows government agencies, fire, police etc, the ability to communicate and collaborate with each other in a secure and safe manner.