Use of process management platforms for crisis management
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lessons learnt from process analysis projects
Klaus Drews, IDS Scheer AG
Klaus.Drews@ids-scheer.com
Wolfgang.Reime@ids-scheer.com
In a crisis, communication between the different actors (for example civil and military forces) needs to be facilitated. However before improving communication technologies, it is important to analyse how the different organizations communicate. For each type of disaster (natural, industrial, …), there is a specific communication process to follow, with questions such as :
- what is the scope for civil-military cooperation ?
- where are the organizational interfaces ?
- what needs to be done and by whom in which situation ?
- do the others have the same understanding of our own processes and of co-operational requirements ?
- Who needs to be trained by who and to do what ?
- What needs to be communicated ?
Process management helps to increase performance within a specific organization and also across organizational boundaries.
Newsletter 7 on Workshop 6: Risk management and training
