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Commercial versus public services – Danish perspective

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Ole Quist Pedersen, Falck oqp@falck.dk

Falck is a Nordic-based organization that provides assistance, rescue, healthcare and training to the public sector, private members, business subscribers, insurance companies, pension companies and international clients. The company ambition over the next few years is to develop Falck into a pan-European organisation, and to achieve global status in certain sectors.

Since 1906 Falck has become a cornerstone institution in Denmark, to which the Danes entrust vital tasks such as ambulance services, fire fighting and rescue for people and animals. Almost nine out of ten ambulances in Denmark carry the Falck logo, and Falck carries out fire fighting services for the majority of Danish local councils. Falck carries out these services on the basis of contracts with public authorities, private subscribers, insurance companies and business clients. The same infrastructure of vehicles, stations, emergency operations centres, health clinics and the suchlike are used for both private and public clients. This strong integration of the public and private rescue service has provided major qualitative and financial benefits for Danish society.

Since the beginning of the 1990s Falck has successfully crossed borders into other countries. In 1990, Falck only operated in Denmark. In 2005, more than 25% of our activities are outside Denmark. As an example : with a strong focus on Scandinavia, the Benelux countries and Eastern Europe, Falck is currently the largest ambulance service in the European Union and the only organization that has ambulances in several different countries.

Falck is, however, much more than the public sector emergency services that we are responsible for in several countries. Falck also takes care of other public tasks such as sickness transport, rehabilitation of public sector hospital patients and operation of auxiliary aid centres as well as many service tasks for the police and road authorities. Falck also provides a long list of health, security and roadside services as well as other forms of assistance to some 1.6 million private citizens and businesses in Denmark, Norway, Sweden and Poland.

On the world market for rescue and security courses for the offshore, maritime and other dangerous sectors in particular, Falck is the strongest actor of all. Activities are concentrated on risk management, the safety training of client employees as well as preparing them for self-help and the assistance of others in the event of an accident. All of Falck’s activities are closely linked to the mission that the company’s founder Sophus Falck formulated in 1906 – to prevent accidents, emergencies and illness as well as rescuing people in distress and helping those who are ill and relieving the after-effects of sickness and distress.

A century later Falck still has the same mission and as such have the vision of being Europe’s leading rescue and assistance organization, with major tasks for the public and private sector and adapted to rules and conditions of individual countries. Falck is a secure co-operating partner to whom the public and private sectors can confidently entrust prevention, catastrophe assistance, accidents, emergencies and help to carry on.

You can always count on Falck when it comes to Assistance, Emergency, Health and Training.


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